Hertrich Collision Center - Dagsboro DE

Hit a deer in dagsboro and my insurance recommended this center. Had a poor job on the front grill and its all plastic! Worse is, its falling apart! Have to glued the parts back myself. Car stayed in the shop for almost 2 months and when I called for updates, they'd give me different reasons and kept on lying on when will be work on the car be done! When the car was finally done for pick up, check engine light was on!👎🏾👎🏾

Called to ask when my car would be done after a week and they told me this Friday, Friday comes and I wait till around 3 when they close at 5 and I call to ask when I can get it when I’m then told that the part didn’t fit and they had to order a different separate part and that it would be done Tuesday. It’s now Tuesday more than 2 weeks after I have my car and im now told it’s not ready and wasn’t given another day to come get it because of them waiting for a call from insurance. Yet nobody called either time to update me about my car and I had to figure it out for myself that it won’t be done today and this is frankly ridiculous and absolutely uncalled for.

Do yourself a favor and wait for Rickards. The receptionists don't know anything, so don't ask them for updates. They said 2 weeks for a finish date, the day before that finish date, they said another week. Then another week and so on. They wait until last minute to give you updates, so your struggling to find last minute car rental $. The emails they do send, are the most basic copy and paste emails ever, with no information. Literally says "this may take a significant amount of time" Be prepared for them to have your vehicle for at least 6 weeks. And no they don't reimburse for any rental. I gave one star because my car is done. Don't recommend

I had used this business for over 20 years and was very happy. Hit a deer and needed body work. Called and was going to be 2 1/2 week wait for an estimate. 1 1/2 weeks later got voice mail that appointment was canceled with no openings until Spring. It is November. My how times have changed. No longer will I recommend.

Wonderful Experience! I took my car to the Auto Works Collision Center in Dagsboro after an accident. They gave me a comprehensive overview of the process, worked with my insurance company and did a quality repair (my husband is very particular). Everyone was professional and courteous. We even got a daily email on the progress as well as a follow up to ensure that we were satisfied. Highly recommend!